Managing teams across cultures
By: Annette Sinclair and Gemma Robertson-Smith
- A new model which highlights that managers of multi-cultural teams need to be great communicators, efficient at encouraging participation and also extremely self-aware.
- The importance of cultural sensitivity and emotional intelligence which are vital to effective intercultural management.
- Multi-cultural teams need to invest in more time to build effective working relationships.
This report is based on in-depth interviews with managers, multi-cultural team members and organisational representatives from 12 global organisations. It aims to highlight the areas that managers need to concentrate on in order to successfully manage multi-cultural teams.
Part one – explores how managers and organisations are dealing with the key issues and challenges that arise from working across cultures
- Investing in beginnings and managing expectations
- Building relationships across cultures
- Communicating across cultures
- Encouraging participation in cross-cultural teams
- Motivating multi-cultural teams
- Managing performance across cultures
- Raising cultural awareness and understanding
- Managing multi-cultural conflict
- Encouraging ethical standards in cross-cultural teams
Part two – highlights the key areas which make an effective multi-cultural manager
Who is this report for?
The issues raised in this report will be essential reading to a wide range of people working in organisations that embrace a number of national cultures. In particular:
- For managers – it offers practical examples of what other managers are doing and provides a model to consider what makes an effective manager of cross-cultural teams
- For HR professionals – it offers insights into the challenges and responses from a manager’s perspective to help HR professionals provide practical support. The framework for exploring what makes an effective multi-cultural manager highlights criteria for success, which may be useful for selecting and developing managers of multi-cultural teams