A practitioner programme for internal or external consultants
This programme is built around the consultancy cycle as a practical tool for managing internal or external clients throughout the delivery of a project. Participants will learn how to gain rapport and credibility quickly and be more influential with key stakeholders/clients within the organisation. Participants will also learn how to get client ‘buy in’ to their recommendations for the implementation of projects.
Why should you attend this programme?
- Be more confident and competent in working with your clients
- Increased understanding and self-awareness around style and impact
- Understand how to use influence more effectively to gain ‘entry’/‘buy in’
- Develop skills in fact finding and diagnosis of client problems
- Improve the process by which you make recommendations to clients
- Become skilled in contracting and re-contracting
- Be better able to manage organisational politics.
Programme content
- What are consultancy skills and how can they be used effectively?
- Review of different consultancy models
- The consultancy cycle – a chance to practice this actively
- Developing effective client/consultant relationships
- The importance of contracting – informally and formally
- Keeping your clients engaged
- Dealing with resistance
- Understanding and working with organisational politics.
Who is it for?
This is an essential programme for internal consultants from a range of backgrounds and those embarking upon an external consultancy career. This typically includes people from HR, Learning and Development, IT, Project Management and Marketing. Please note this programme is module 2 of HR Business Partnering.
Programme Director
Alex Swarbrick
MPhil (Econ), BSc, FCIPD