The lived experience of trust
By: Meysam Poorkavoos, Carol Hatcher and Andy Smith
Trust is a complex, dynamic and relational phenomenon. It changes over time and in response to critical events between people. This research takes a longitudinal approach by following the working relationships of 17 individuals over a seven month period. By interviewing people at three month intervals we have gained real insight into their lived experience of trust, how judgements about trust are formed and how trust changes over time. The research explores how people really experience trust, and the emotional impact when the level of trust changes in their most important relationships at work. We hope that this will serve to encourage leaders and managers to reflect on their own relationships in order to build healthy, productive and trusting ones.