Who are we?

Roffey Park Institute is an executive education and research organisation that delivers high impact training and development programmes, organisational development qualifications and research customised to the needs of clients.

Roffey Park Institute Limited is a Charity Registered with the Charity Commission No. 254591 and a Company Limited by Guarantee Registered in England No. 923975. Lettings activity is undertaken by Roffey Park Services Limited, a Company Limited by Shares Registered in England No. 5025908, a wholly owned subsidiary of Roffey Park Institute Limited. VAT No. 821797900. Roffey Park Asia Pacific Pte Ltd was registered as a private limited company in Singapore on 23 July 2010 No. 201015595E, a wholly owned subsidiary of Roffey Park Institute Limited.

Registered Office for Roffey Park Institute: Roffey Park Institute, Forest Road, Horsham, West Sussex RH12 4TB. Registered Office for Roffey Park Asia Pacific Pte Ltd: 15 Beach Road, #03-07, Beach Centre, Singapore 189677

How do we collect information from you?

We obtain information about you when you use our website, for example, when you contact us about our products and services, book onto a programme or event and if you download or purchase a publication. We also collect information when you contact us with an enquiry, voluntarily complete customer surveys or provide feedback on our programmes or events.  Website usage information is collected using cookies.

What type of information is collected from you?

The information we collect might include your name, job title, organisation name, address, email address, IP address, and information regarding what pages are accessed and when. If you purchase a publication online your card information is not held by us, it is collected by our third party payment processors – Paypal – who specialise in the secure online capture and processing of credit/debit card transactions.

How is your information used?

We may use your information to:

  • process a booking on one of our programmes, events or webinars
  • respond to an enquiry about our programmes or services
  • to carry out our obligations arising from any contracts entered into by you and us
  • send you communication and information which you have requested and that maybe of interest to you. This may include invitations to participate in research studies or events

We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations and we will hold your information on our systems for as long as is necessary for the relevant activity, or as long as it is set out in any relevant contract you hold with us.

Who has access to your information?

We will not sell or rent your information to third parties.

We will not share your information with third parties for marketing purposes.

Third Party Service Providers working on our behalf: We may pass your information to our third party service providers, associate consultants and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example to provide psychometric reports) However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. Please be reassured that we will not release your information to third parties beyond Roffey Park Institute for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.

When you are using our secure online payment page, your payment is processed by a third party payment processor, who specialises in the secure online capture and processing of credit/debit card transactions. If you have any questions regarding secure transactions, please contact us.

Your choices

You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us about our programmes, research and related services, then you can select your choices by ticking the relevant boxes situated on the form on which we collect your information.  You can also opt out of receiving email communication from us by clicking the Unsubscribe link at the bottom of the email.

We will not contact you for marketing purposes by email, phone or post unless you have given your prior consent. You can change your marketing preferences at any time by contacting us by email or telephone on 01293 851644.

How you can access and update your information

You have the right to request a copy of the information that we hold about you.  To request this please email us  or write to us at Roffey Park Institute, Forest Road, Horsham, West Sussex. RH12 4TB.  We may make a small charge for this service.

We want to make sure that your personal information is accurate and up-to-date.  You may ask us to correct or remove information you think is inaccurate.

Cookies

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information.  This information is used to track visitor use of the website and to compile statistical reports on website activity.

For further information visit www.aboutcookies.org or www.allaboutcookies.org

You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser.  However in a few cases, some of our website features may not function as a result.

Other websites

Our website contains links to other websites.  This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.

 

How to contact us

Please contact us if you have any questions about our privacy policy or information we hold about you:

By email

By post to Roffey Park Institute, Forest Road, Horsham, West Sussex. RH12 4TB

Changes to our privacy policy

We will keep our privacy policy under regular review and we will place any updates on this web page.

Click here to review privacy notices relating to candidates, referees as well as clients or participants.

This privacy policy was last updated on 14 May 2018